Within the Continental United States, Standard Shipping is free and Express Shipping is $40.00.

Alaska and Hawaii are treated as international orders.

Our shipping calculator will choose between USPS, Fedex or UPS to ship your items.

We endeavor to ship all orders next business day. Please allow 5-10 business days to receive your order. If you have requested express post, 2-3 business days from order.

Your tracking details will be sent to you once your order is shipped. You can then track your shipment at either USPS, FEDEX or UPS. If you haven't received your tracking number, please check your spam/junk folder. If you still can't find it, please contact us for details.

We are happy to ship internationally. Simply send us an enquiry advising which size and colours you are after and where you are located. We can then weigh your items in order to calculate the postage. Once you have been notified of all costs, we can invoice you directly.

Exchange and returns for are not accepted for international customers.

Please note that freight charges do not include customs duties and taxes on international orders.

We currently accept the following payment options

1. Visa
2. Mastercard
3. PayPal
4. Afterpay
5. EFT

Please note that all pricing is in US$

Please check your junk/spam for an order confirmation. If you still can’t find confirmation, please Contact Us and we will look into this for you.

In the unlikely event that you receive a faulty item, please Contact Us and we will arrange for a replacement to be sent right away. Please have either an order or invoice number at hand when contacting us. We will include a prepaid satchel for you to return faulty product to us so we can see what went wrong.

Please note, AquaDash has the right to assess the age and condition of returned items if they have been worn.

If you are worried your zipper is faulty, please read these instructions!

First thing to be aware of is that there are two pull tabs - not just one!  If you are only using one pull tab, the zipper won't work!

You need to make sure that both the pull tabs are all the way down
the bottom of the zipper before starting.  Once they are together, push the other side of the zip through them both.  This really needs to "click" into place before pulling the top tab of the zipper up.

And that's it!  One pull tab will be at the top of the parka, and the other remains down the bottom.

Once you have worked it out, the bottom zipper can be pulled up if
you want more leg room for either driving or just running around. 

This is also really handy when it is too warm to have your parka all
zipped up.  Once you have started to zip up your parka, you can pull the top tab down to the middle of the zipper and pull the bottom tab up to the middle to meet it.  This will hold the 2 sides of the parka together whilst still allowing it to stay mostly open.

Here is a link to a video on our Facebook page showing this in motion....

Zip Tip video

And you will find step by step instructions here

Zip Tips

You can find our Childs Long Sleeved Swim Parka size chart here.

You can find our Adults Long Sleeved Swim Parka size chare here.

Can I exchange my order ?

Yes!

We want you to be fully satisfied with your purchase!

Conditions of Exchange:

1. We cannot accept any exchanges after 30 days from the original purchase date.

2. Any incomplete, damaged, worn or soiled items will not be exchanged.
We reserve the right to refuse any return or exchange if we determine the item is not in "new" condition - including packaging. Tags must be attached.

3. Clearance items cannot be returned or exchanged.

4. Please note that we do not have an exchange option for international customers

Can I return my order for a refund?

Yes!

If for some reason you need to return any AquaDash product within the US, we will refund your item excluding the shipping provided the following conditions are met:

Conditions of Returns:

1. Returns are made within 30 days from date of original purchase date.

2. Any incomplete, damaged, worn or soiled items will not be refunded.
We reserve the right to refuse any return if we determine the item is not in "new" condition - including packaging. Tags must be attached.

3. Clearance items cannot be returned for refund.

4. Please note that we do not have an return option for international customers.

If you meet the conditions for returning/exchanging your order, the process is as follows:

Return/Exchange Process:

1. Please email us at sales@aquadash.com.au to receive a Return Authorization Number. You will need to advise your order number and if requesting an exchange, please include the size and colour that you would like to receive as your exchange.

2. The Return Authorization Number MUST be included with the item being returned.

3. Orders sent back to us that do NOT include an approved Return Authorization Number will be disposed of – we will not issue return credit or refund.

4. Please allow 21 days for returns and exchanges to be processed

5. The cost of delivery for return is not covered by AquaDash

Return to:
Viable Shipping
C- AquaDash Swim Gear
401 Union StreetPARK HILLS , MO  63601
USA

Care for your Swim Parka in summary.
Can machine wash
Dry inside out
Do not tumble dry
Do not pack or store while wet
Do not dry clean, bleach or iron
Watch for rough edges around the pool or concrete surfaces – they can create pulls in the fabric

TIP:Surprisingly, our Swim Parkas don’t take on the chlorine smell as much as a regular towel. After use, simply turn inside out to air dry until needed again. If they are aired out properly, you can put off washing your swim parka until after 8-10 times of using.

For those of you who like the details, read on!

Machine Wash
We recommend you turn your swim parka inside out when washing. Use a regular, cold cycle with a mild detergent.

Drying
Dry inside out and when drying outside, do not hang in direct sunlight. The sun will cause your parka to fade quicker than expected.

Do not dry your swim parka in a dryer as it will damage the effectiveness of the water proofing.

Storage
Do not pack or store your swim parka when wet. Moisture, darkness and heat can cause bacteria to breed and this will eat away at the fabric.

Do not dry clean, iron or bleach
Just don’t!

Avoid contact with rough surfaces
The edges of pools are often rough and abrasive so you do not slip when walking on them. Although it may not feel rough to you it will to your swim parka. The fabric of your swim parka can snag or pilling may occur when coming into contact with any rough surface. If you want to sit on the pool edge, its best to sit on a towel.